5 Star Careers & Current Positions - Come and Join the 5 Star Team!
Interested in being part of a team in a growing and successful young company? Interested in working in a stimulating environment where your opinions are valued and your intellect is challenged? Then 5 Star is the company for you!
5 Star are currently recruiting for:-
- Application Support Consultant
- Technical Consultant
- Application Support Consultant
- Technical Services Consultant
For individual job specifications and instructions on how to apply please continue reading...
APPLICATION SUPPORT CONSULTANT
Reference: ASC/CS170408Salary: 15k - 23k
Location: St Nicholas At Wade
Start: Immediate
Hours: Full-Time
Duration: Permanent
Description
Application Support Consultant sought by one of Kent`s leading suppliers of Accounting & Finance Software. It is essential that you have some experience of accountancy software although training will be given. Also experience with Microsoft SQL would be an added bonus but not essential.Job Summary
To successfully support accounting and related software, generally by phone and internet assistance. Providing customer telephone support within the contractual support agreements in place to the highest levels possible. Communicating with the customer with regular updates if the issue is still unresolved. Logging and updating support records whilst on the telephone to the customer at the time of the call. Specific Tasks: Logging incoming support calls and updating the support system whilst on the telephone to the customer at the time of the call or event. Investigating and resolving support calls, both those allocated to yourself, working as a team and continually identifying and progressing outstanding issues that maybe currently assigned to a colleague. Liaising with suppliers/colleagues as required to provide effective resolutions to support calls. Maintain communication with the Customer, the Support Manager and the Account Manager with a view to identifying procedural problems, training opportunities or any other requirements. To keep up to date with all new technologies introduced to the accounting software. To work through any new software available and feedback any suggestions for change to the author. To assist with tasks within the organisation as and when required.TECHNICAL CONSULTANT
Job Summary: To successfully implement and support Hardware/Networking projects and installationsWe wish to appoint a further Network Technician with at least 3-years experience of business critical Microsoft Windows Server and Small Business Server network environments to provide technical support, system administration and 'moves and changes' through a combination of telephone advice, remote access, and site visit - it is therefore essential that you are knowledgeable, are able to drive, are capable of undertaking physically and mentally demanding duties, and are also an effective and courteous communicator able to work in a team
Job Content - Key Result Areas
- Completing implementations and ensuring they are met within budget. Client satisfaction level is in line and exceeds with our Business Growth Blueprint document.
- Providing maintenance and support services either by visits, telephone or remote connection to our clients in line with their expectations and within their contractual terms.
- Ensuring your Personal Development is in line with the Personal Success Model and the requirements of the Business Growth Blueprint.
Specific Tasks
- When allocated new projects manage diary to schedule on-site/off-site diary appointments to complete the project and update the company systems as required.
- Liaise with salesperson/client to collate the requirements of and develop the project plan.
- On-site/off-site to install/configure the hardware & software as per the project plan.
- Assist clients/Sales Account Managers with specifications and provide recommendations relating to products and services covered by the Network Solutions team.
- Maintain clear and regular communication with the client, the Client Services Director, support colleagues and the Account Manager as to the progress on the implementation and drawing attention to any potential issues with the project at an early stage
- To ensure that all job sheets are updated as required, and signed by the client and faxed back to the office from site at the end of each visit.
- To carry out on-site/off-site maintenance visits/repairs when requested by support.
- When covering support desk, to ensure that all support calls are logged at time of call and responded to within our agreed timescales. Be responsible whilst the call is under your ownership to provide timely resolutions to the clients or liaise with colleagues to progress or escalate and keep the call updated immediately following any action originating from that call.
- To keep up to date and accredited (where applicable) with all new technologies introduced in hardware & networking and operating system software.
- To attend and contribute to scheduled meetings/briefings to ensure a co-ordinated effort by the team, and a rapid resolution of any issues arising.
- To assist with tasks within the organisation as and when required.
Core Skills
- Good communication
- Excellent Hardware and IT knowledge
- Problem solving
- Customer care
- Good time management
- Commercially aware
- Telephone response time < 15 minutes per call
- Prospect recalls are not overdue
- Exceed client satisfaction levels
- Exceed 75% of calls fixed within 1 hour of initial call
- Consistently achieve SLA Levels
APPLICATION SUPPORT CONSULTANT
Job Summary: To successfully support accounting and related software, by phone, email and internet.
Job Content - Key Result Areas
- To provide Help Desk Support to assist both clients and colleagues when required to resolve or progress issues ensuring relevant parties & log information on support system are kept updated
- Communicating with the client with regular updates if the issue is still unresolved
- Logging and updating support records whilst on the telephone to the Client at the time of the call
- Liaising with suppliers as required to provide effective resolutions to support calls
- Actively seek and identify client training requirements and communicate to Account Manager
- Update Web Knowledgebase systems to enhance client experience and knowledge
Core Skills
- Good communication
- Excellent product and IT knowledge
- Problem solving
- Customer care
- Good time management
- Commercially aware
TECHNICAL SERVICES CONSULTANT
Job Summary: A flexible Technical Consultants role which includes strong customer advice and recommendation of new technologies and new system upgrades. This role would include customer reviews and formal proposals, together with supporting the implementation of such systems as supporting implementer for the training and supporting purposes.
Job Content - Key Result Areas
- Developing and identifying customers for upgrades and new technologies.
- Liaison and training of staff in procedures and planning to ensure that the customer service levels meet the required high standards.
- Ensuring that company targets are met in the relevant areas.
- Improvement of internal systems, communications & morale.
Specific Tasks
- Developing key projects as required.
- Monitoring and planning customer projects and providing support for sales consultants in the form of sales meetings and documentation.
- Ensuring that own and that of your colleagues knowledge is up to date and in line with latest technologies.
- Keeping internal system up to date, identifying new and timesaving technologies that will increase efficiency, reduce costs and cut out wastage.
- To assist with other tasks within the organisation as and when required.
